Shipping & Returns
We ship worldwide.
We ship out our orders on Thursdays. For your order to be shipped out on a Thursday, your order must be placed before Tuesday at 11am EST. If you place your order after Tuesday at 11am EST, your order will be shipped out the following Thursday. Tracking numbers are generally emailed out the by the Friday evening after the package has been sent.
We are currently shipping via Canada Post for Canadian orders, and USPS for American and International orders.
ALL Canadian and US orders over $100CAD are eligible for free shipping! Use code "FREESHIP" at checkout to redeem this offer.
For orders less than $100, and for orders outside Canada and the US, we offer flat rate postage. The postage rates are:
Orders within Canada = $7.50
Orders shipping to USA (We do not ship to APOs or FPOs) = $12.50
International Orders = $20.00
“In Store Pick Up” orders are ready to be picked up right away.
If ordering to pick up in store, your item will be held for 30 days. After this time, the item will be returned to our inventory and we will issue a store credit for the amount of the item.
Easy Returns & Exchanges
If you order something that doesn't fit, or doesn't quite suit you as you'd hoped, don't worry! We've got you covered. You can simply return your purchase within 7 days of receipt for refund, or within 30 days for exchange/credit, as long as all original tags are attached and the garment(s) are in an unworn condition.
You can return the item(s) in store, or ship them back to us. Clearance/marked down merchandise is final sale.
The buyer assumes responsibility for the return postage.
If you are returning something from the United States, you MUST mark item on the customs form as "Returned Merchandise" AND send the parcel via USPS, otherwise customs will be levied and the package will be returned to you.
Please ship all return orders to the following address
Your Big Sister's Closet - RETURNS
3126 Dundas Street West,
Toronto, ON, M6P 2A1,